Appointments, cancellation and refund

Booking

• Request an appointment through the form, by phone (72049 21212 or 72049 21516) or on WhatsApp.
• We aim to reply within 24 hours. Your appointment is confirmed when we confirm the date and time.
• Please arrive about minutes early for registration.

Consultation fees and payment

Fees are told to you before the consultation. We accept. A receipt is given for every payment.

Rescheduling

You can change your appointment by calling or messaging us, preferably at least hours before. We will offer the next available time.

Cancellation and no-show

• Cancel as early as you can, so another patient can use the slot.
• If you do not attend and do not tell us, we may ask you to rebook.

Treatment cycles

Timed treatments, such as follicular monitoring or IUI, depend on your cycle. If a date needs to move because of your cycle or a medical reason, we will tell you why and plan a new date. Fees and refunds for a treatment cycle are explained in the written estimate you receive before starting.

Refunds

• If you paid in advance and we cancel, you get a full refund or a new appointment, as you prefer.
• If you paid by mistake, or twice, we refund the extra amount within working days.
• Fees for services already given are not refundable.
• Refunds go back to the original payment method.

If we are late or need to change

We try to keep to time. Procedures and emergencies may cause delay. If we need to reschedule, we will tell you as early as we can.

Contact

Questions about a booking or payment

72049 21212 ·