Patient rights and responsibilities
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In short. You have the right to be treated with respect, to understand your care, to say no, and to have your privacy protected. This page follows the Charter of Patients' Rights, and a copy is displayed at the clinic.
Your rights
Respect and dignity
You will be treated with courtesy, without discrimination on grounds of religion, caste, gender, marital status, sexual orientation, disability or any other ground.
Information
You have the right to clear, honest information about your diagnosis, options, risks, benefits, likely costs and alternatives, in a language you understand.
Informed consent
No treatment starts without your consent. For ART treatment, written consent and counselling are required by law. You may withdraw consent at any time before a procedure.
Privacy and confidentiality
Your records and conversations are confidential and shared only as the law allows or with your permission. You may ask for a chaperone during an examination.
Second opinion and records
You may seek a second opinion, and you may ask for copies of your reports and records.
Costs
You have the right to know the fees and an estimate before treatment.
Safe care
You have the right to safe care, in a clean setting, with trained people.
Feedback
You may give feedback or make a complaint without fear of changes to your care.
Partner and family
You decide who joins your consultations.
Your responsibilities
- Give accurate information about your health, medicines and history
- Follow the plan you agree on, or tell us if you cannot
- Keep appointments, or tell us in time if you need to change
- Treat staff and other patients with respect
- Pay agreed fees
- Respect clinic rules on safety and privacy, including not recording others
ART-specific points
IUI, IVF and related treatments are regulated by the ART (Regulation) Act, 2021. You will be counselled, and asked for written consent. Sex selection is prohibited. Our ART registration number is.
Making a complaint
Speak to Dr. Swati or the front desk first. You may also write to. If you remain unsatisfied, you may approach the Karnataka Medical Council, the District Health Officer, or a consumer forum.