Privacy Policy
Last updated:
In short. We collect only what we need to book your appointment and look after you. We do not sell your data, and we do not publish patient names, photographs or stories. You can ask to see, correct or delete your information at any time.
Who we are
EVE Women and Fertility Clinic, 1st Floor, LG Complex Towers, Gunjur, Bangalore 560087, Karnataka, run by Dr. Swati Shree. We decide why and how your personal data is used, which makes us the "data fiduciary" under the Digital Personal Data Protection Act, 2023 (DPDP Act). Privacy contact:.
What we collect
- Through the website form: your name, mobile number, age, reason for visit, preferred date and time, town, and, for patients under 18, the guardian's name.
- At the clinic: your medical history, examination notes, scans, test results, treatment records, payment details and your partner's details where relevant to care.
- Automatically: basic technical data such as pages visited, device and browser type, if you accept analytics cookies. We do not use advertising trackers on medical pages.
- WhatsApp or phone: messages and call details you choose to share with us.
Please do not put detailed medical information in the website form. Share it with Dr. Swati at your visit.
Why we use it
- To arrange and give care, and to contact you about your appointment
- To keep medical records as required by law and good practice
- To issue bills and receipts
- To respond to your questions
- To improve the website, using anonymous statistics
- To comply with the law, including the ART (Regulation) Act, 2021 where treatment falls under it
We ask for your consent where the law requires, and you can withdraw it at any time. Withdrawing consent for the website form does not affect care already given.
Who sees your data
Only the clinic team who need it for your care. We may share information with a laboratory, an associated ART centre, a radiology centre or another doctor when it is needed for your care, and only with your knowledge. We use service providers for website hosting, email and appointment messages, under contract and security requirements. We do not sell or rent your data. We may disclose information where the law requires it.
Children
For patients under 18, a parent or legal guardian gives consent for us to use the child's data to arrange care. We do not use children's data for advertising, tracking or behavioural monitoring.
How long we keep it
- Website enquiries that do not lead to care: up to months
- Medical records: for the period required by law and professional guidance
- Billing records: as required by tax law
- Records connected with ART treatment: for the period required under the ART Act and rules
After this, data is deleted or anonymised.
Security
We use access controls, encrypted connections and limited access to records. No system is completely secure. If a breach affecting your data occurs, we will inform you and the authorities as the law requires.
Your rights
- Under the DPDP Act, you may
- Ask for a summary of the data we hold and how it is used
- Ask us to correct or complete inaccurate data
- Ask us to erase data we no longer need, subject to legal record-keeping duties
- Withdraw consent
- Seek redress for grievances, first from us, and then from the Data Protection Board of India
- Nominate someone to exercise your rights in case of death or incapacity
Write to or call 72049 21212. We aim to reply within days.
Cookies
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Changes
We may update this policy. The date at the top shows the latest version. The DPDP Act's main duties for data fiduciaries take effect in May 2027, and we are following its requirements now.